Recipe for Success: Investing In People and Technology 
Companies have a lot of things they can invest in. Their employees. Technology. Their customers. Higher salaries for executives. Infrastructure. And more. However, it’s hard to find the right blend of what and how much to invest in.
Virtual office management company, BusinesSuites is the U.S. national winner of the annual Dell/NFIB Small Business Excellence Award.
John Jordan, president of BusinessSuites said that, By using technology to reduce costs, push responsibility out to all levels of the company, improve the client experience, and leverage a smaller infrastructure, we reached a profit level in 2008 which was double what we had originally envisioned.
One of the things I tell business owners is that instead of having a brochure-ware web site, their web site should be an aggressive tool - it can be used for customer service, leads and more.
BusinessSuites uses two key tools:
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